Make your company knowledge actually findable
Knowledge Agent turns your scattered documents, wikis, and tickets into a searchable assistant that always cites its sources. Employees and customers get accurate answers instead of guesses.
- 80%
- Tier-1 questions self-served
- -50%
- Average handle time on support
- 100%
- Answers with citations
Capabilities
RAG over your sources
Index PDFs, Confluence, SharePoint, Notion, Slack history, support tickets, and product docs.
Source-grounded answers
Every response is backed by citations linking back to the original document and section.
Permissions-aware
Respect existing access controls so users only see content they are entitled to.
Continuous indexing
Sync changes incrementally as documents are updated, so knowledge never goes stale.
How we deliver it
- 01
Connect sources
Connect your document stores, ticketing systems, and content platforms with read-only credentials.
- 02
Index & evaluate
Chunk, embed, and evaluate retrieval quality on real questions before going live.
- 03
Deploy assistants
Roll out to internal teams, customer support, or in-product help with custom prompts and tone.
- 04
Monitor quality
Track unanswered questions, hallucination flags, and feedback to keep accuracy high over time.
Integrations
- Confluence / Notion
- SharePoint / Google Drive
- Zendesk / Freshdesk
- Intercom / HelpScout
- Slack / Teams
- GitHub / GitLab
- S3 / Cloud Storage
- Custom APIs
Frequently asked questions
Will my data train a public model?
No. Your data stays in your environment or our isolated tenant. Models are used via API with no training opt-in.
How do you handle stale or wrong content?
We surface low-confidence answers, track unanswered queries, and flag conflicting sources for the content owner to resolve.
Can it run on-prem?
Yes. We support customer cloud, hybrid, and on-prem deployments depending on your data residency requirements.